Draft, under review

Refunds

Last updated: {{effective date}}

Megan: choose one option

Both options are honest. Pick one, delete the other, and set {{refund_line}} (Site values in marketing-copy.md) to that option's one-line version. The rest of the page stays the same.

	Option A: 14 days after any charge (recommended)	Option B: 14 days after the first charge, then pro-rata on yearly
One-line version for `{{refund_line}}`	"Charged and wish you hadn't been? Ask within 14 days of any charge and you get that charge back. No questions."	"Ask within 14 days of your first charge and you get it all back. Yearly members who cancel later get back the full months they haven't used."
What it says to Carol	Forgot to cancel, this month or any month? You're covered.	Safe to try; a yearly plan is never money thrown away.
Trade-off	Simple, and it backs up the "reminder before your trial ends" promise. Someone could take a month and refund it.	Less generous on monthly renewals, kinder to yearly members. More to explain and to process by hand.

Optional add-on, either option: "And if we ever break a promise in our Honest Pledge, you get a full refund of your last charge, whenever you ask." Megan: keep or cut. Only keep it if you mean it for the life of the product.

The short version

Cancel during your 3-day free trial and you're never charged, so there's nothing to refund.
Charged and wish you hadn't been? Ask within 14 days of any charge and you get that charge back. No questions. Option A shown · Megan's choice
Cancelling is separate from a refund: it takes two clicks in Settings → Billing, and it stops the next charge.

How to ask

Email hello@aifluentiv.com from the address you signed up with, or reply to your receipt. A sentence is enough, for example: "Please refund my last Fluent payment." You don't have to give a reason. Nobody will try to talk you out of it.

What happens next

We refund the charge to the card you paid with, through Stripe, our payment company.
We cancel your membership at the same time, so you won't be charged again. Option B, yearly pro-rata: the refund covers the full months left; access ends when the refund is made.
We'll email you when it's done. Your bank decides how quickly the money shows on your statement.
Days 4 to 30 close on your account. Days 1 to 3 stay open.
Your account, your answers, your progress and your show-offs stay, unless you delete your account in Settings → Your data.

Megan: say how quickly you'll process a request, e.g. "within {n} working days", only if you can keep to it. Until then leave it out.

Things that aren't ours to refund

AI tool subscriptions. If you paid ChatGPT, Canva or any other tool, that payment went to that company. Ask them; most have a cancel button in their own settings. The lessons show where, for several tools.
Anything a bank or card adds, such as a currency conversion fee.

Your legal rights

This policy is in addition to your rights under the law where you live. It doesn't take any of them away.

Questions

hello@aifluentiv.com